Shipping policy

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

We ship to addresses within the contiguous U.S., Alaska and Hawaii.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not processed, shipped or delivered on weekends or holidays.

Orders are shipped via UPS, typically delivered in 3-5 business days to most areas.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 24­–48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@amicalecashmere.com with your name and order number, and we will look into it for you.

Refunds, Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@amicalecashmere.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Customs, Duties and Taxes

Amicale Cashmere is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We currently do not ship outside the U.S.